Feedback & Support
At Ecosave, we value client feedback. It provides us with information that helps us to refine and improve our service.
Client feedback: Tell us how we are doing
- If we’ve exceeded your expectations: It is important to know what works well. By telling us when you have received excellent customer service and what we got right, it helps us to recognise the efforts of our people and to ensure we replicate best practice across Ecosave – please complete our Client Satisfaction Survey.
- If you have suggestions on how we can improve our services, please give us feedback through our Client Satisfaction Survey.
- If we don’t meet your expectations: We are committed to ensuring all complaints received are taken seriously and handled efficiently, fairly and confidentially. If the service received does not meet expectations, we ask that you tell us as soon as possible through our customer complaint process. —Lodging a complaint.
Client Satisfaction Survey
Click here to give us feedback or complete the client satisfaction survey below:
Complaints
We will aim to resolve all complaints as soon as possible, however depending upon the nature of the complaint response times may vary. All complaints will be handled in a confidential manner and you will be provided with updates during the investigation of your complaint.
If you wish to make a complaint, you may do so in writing by e-mail or calling 1300 55 77 64.
By e-mail marked to the attention of the Client Relationship Manager
support@ecosave.com.au
By mail:
Ecosave Australia & New Zealand
Attention: Client Relationship Manager
Unit 6 20-22 Foundry Road
Seven Hills, NSW 2147
Australia
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